Menu Pricing vs OLO Store Pricing

Hello,

I wanted to take a minute and address a question we receive quite often. The question typically goes something like this. "We updated our prices in Back Office but it didn't update our menu and/or online store. Why?"

 Remember that your menu and online store are driven by what you have LINKED to your menu items in Advanced Settings. For example, if you happen to LINK the Regular Waffle Bowl to a Back Office menu item called "Extra Cherry", the price of your Regular Waffle Bowl will now be whatever you have the "Extra Cherry" priced at in your Back Office. 

For stores on Silver Pro or Detailed Ringing. You CANNOT link items that have pricing variations. You must link to the items that were pushed to your Back Office during initial setup. They are hidden on your POS so nothing has to change with your In-Store protocol. But we needed to push items that could have their own individual pricing. Items that DID NOT use pricing variations. 

The good news is that all of your menu's and store's should already be linked properly and you don't have anything to worry about with respect to linking.

This post is about changing prices.

Your menu pricing is driven exclusively off what the price in your Back Office is. So...If you want to change your menu price of your Regular Waffle Bowl, you need to find the item that is LINKED to the Regular Waffle Bowl and change that price. Your digital menu does not understand pricing variations.

Your OLO pricing is a little different. If you want to change your OLO pricing, you must do that in Advanced Settings.

Scroll to the section of Advanced Settings where you can see all of your OLO items and their current pricing. See Image below. Update your pricing and DON'T FORGET TO HIT THE "UPDATE PRICING" button.

Hopefully, this post clears up the questions we're receiving about pricing. 

There's also another very popular option that is perfectly fine. Just shoot us a note and tell us you've changed your pricing and need your menu/store updated. We're perfectly fine with that approach too.

Thanks,

Bret & Colleen

NCR API Down

Hello,

The NCR API is currently experiencing issues. As a result, mobile Boss and Online ordering are also down. The following orders are legitimate orders and will push to the register once the API has been restored. Click on the store to see the order.

Webster, NY

Glen Burnie, MD 

Tega Cay, SC

Roanoke, VA 

Bad Weather - Closing your online store

Hello,

I wanted to send out a quick reminder video on how to best close your online store in case of bad weather. Please watch the video below.

Video Here

 As always, reach out with questions.

Bret & Colleen

Online Promotion

Hello,

I wanted to share with everyone something that you may not be aware of. When you create an online promotion (discount), you can also include a nice popup image that highlights your promotion. Watch the video below to see what the Middletown, DE store has done.

Click Here to Watch Video

 As always, reach out with questions.

Bret & Colleen

Flavor Modifiers

Good Morning and Happy New Year!

We've made a recent update that will impact all Silver Pro stores as well as stores using Detailed Ringing. 

Effective immediately, all items purchased online that have flavor modifier groups associated with that product will print with the flavor(s) as modifiers. See the example below.

This is an important update because the kitchen printer DOES NOT print notes, which is where the flavor(s) were listed in the order receipt.

Again...This update is only applicable for those stores on Silver Pro or Detailed Ringing.

Have a great day and don't hesitate to reach out with any questions.

Bret & Colleen