Creating Promotional Offers

Hello,

I wanted to share a demonstration video of how you can create your own promo offers online. For example, let's say you wanted to create a 2 half gallons for $20 promo. Or a 2 quarts for $16 promo. Whatever you want to promo, you can create your own promo offers.

With the July 4th weekend approaching, this could be a great way to introduce your online storefront! 

Demo Video Here

Once the promo has been created. Promote it on all your social media channels!

Make sure to include the discount code in your social media posts. The customers need to know what they should enter in the discount code field to receive the discount.

If you have any questions, don't hesitate to reach out.

Thanks,
Bret & Colleen

Unpaid Orders, Auto Toggle, and more...

Hello,

I wanted to take a minute and highlight two new features that may be beneficial for your store.

UNPAID ORDERS

The majority of online customer complaints are the result of unpaid orders. The customer, for whatever reason, doesn't pay for the order and thinks they have. They show up at the store expecting their order to be ready but, because payment hasn't been made, the store doesn't receive any notification of the order. There is now a way for you to search for "Unpaid Orders" in case this situation does arise. Watch the video below to see how you can search for Unpaid Orders.

Video Here

FLAVOR AUTO TOGGLE

If you are currently on Silver Pro or using Detailed Ringing, you can now choose to automatically toggle your POS flavors ON when you send Favorite Flavor emails/text. Watch the video below to see how you configure this in Advanced Settings.

Video Here

JUNE CAKE RESULTS

Our online ordering platform has definitely scratched an itch for our customer base when it comes to purchasing cakes and/or pies. Did you know that over 60% of all cake and pie orders happen outside of store open hours?

To give you a better understanding of how effective the online ordering platform is for cakes/pies, here's a chart to show you cake and pie sales for OLO Stores vs Non OLO Stores for the month of June.

As always, if you have any questions, don't hesitate to reach out.

Bret & Colleen

 

Truncated Cake Message

Hello,

As some of you have noticed, we often times receive cake orders with the message "Happy Father" or "Happy Mother". I originally thought the issue was related to auto correct. But that doesn't appear to be what's happening. It turns out that some browsers treat the apostrophe different than other browsers and the text was being truncated at the apostrophe. I've updated the script to handle all browsers so this shouldn't be an issue going forward.

But...If you've received any cake orders where the message seems to be truncated, please reach out to the customer to verify what message they wanted on the cake.

Thanks,

Bret

Boss Updates and more...

Hello,

A reminder...If you are still using the "New Chat" app on your Amazon Fire tablet, you will need to remove that app and install the Telegram App. A demo of how that is done, can be viewed below.

Video Here 

Two exciting new updates were made to the Boss recently that I wanted to highlight. 

1. If you are using detailed ringing for NCR Silver Essentials or you are on NCR Silver Pro, you can now toggle your flavors on/off in Mobile Boss and it will update in your POS as well. Watch the video below for a demo.

Video Here

2. You can now publish content directly to Instagram from the Boss! Facebook (Instagram is owed by Facebook) has FINALLY allowed developers the ability to post content to Instagram from their API. Please watch the video below to see a demo of how it's done.

You can post to Instagram via the Boss from both a mobile device or your desktop computer. If you're on a desktop computer, simply click on "Mobile Version" from the dashboard. That will take you directly to "Mobile Boss" where you can go to Social...Instagram Library.

Another important caveat is that you can only post to INSTAGRAM BUSINESS ACCOUNTS. See below for instructions on how to convert your Instagram account to a business account if it isn't already converted. 

If you don't see your INSTAGRAM BUSINESS ACCOUNTS listed, please click the Facebook Login button again as new permissions are required.

Video Here 

To switch your profile to a business account:

1. Go to your profile and tap in the upper right corner.
2. Tap Settings.
3. Tap Account.
4. Tap Switch to Professional Account.
5. Tap Continue.
6. Select a Category for your business and tap Done.
7. Tap OK to confirm.
8. Tap Business.

Make sure your profile is set to Public! If your profile is currently set to Private on Instagram, you won't be able to switch to a business profile.

 

As always, reach out with any questions.

Bret & Colleen Wagner

NCR API Restored

It appears the API is back up and running again. You should have received the orders now.

Sorry for the confusion.

Bret

 

NCR API Down - Round 2

 Orders below

Hopewell #4

Gibsonia #373 

NCR API Down

 Hello,

Currently the NCR API is down and as a result orders aren't being pushed to stores. I will use this as a means to communicate paid orders until the API is back up. Please click on your store number to see the order detail.

Greenvillle #117 

Webster #4

Severna Park #820

McDonough #67

Bridgewater #1 

Indian Trail #339 

Lower Roswell #154 

Bridgewater #1 

Limerick #275 

Athens #385 

Toco Hill #112 

 

Telegram App Update

Hello,

If you're having problems with your New Chat app, please watch the video below to see how to resolve your issue.

In short, we need to uninstall the New Chat app and install the native Telegram app. For whatever reason, the native Telegram app isn't in the Google app store.

https://youtu.be/1tmh8BhUU_E

The video above will show you how to uninstall the New Chat app and Install the native Telegram app as well as configure your Telegram settings.

If you have any questions, please reach out to Heather Wagner at heather@brustersonline.com

Thanks,

Bret & Colleen

Telegram App Update

Hello,

We received 4 text messages or emails yesterday from store's alerting us to the strange popup notification they received on their New Chat app. We are investigating the issue. It appears that the developer of the New Chat app may have violated some terms and conditions of the Telegram API service.

 

In the meantime, please add additional cell phone numbers and/or email addresses in advanced settings so you don't miss any online orders. 

We will keep you posted on any updates of the app.

Thank you,
Bret & Colleen

1/4 Sheet Cake Upgrade

Hello,

I wanted to bring to your attention a new fix that has been put in place to capture the 1/4 sheet cake upcharge when a customer selects "All Ice Cream" as their cake.

Previously, there was no way to capture the increased upcharge amount for a 1/4 sheet cake when a customer wanted all ice cream.

Now there is. 

Please watch the video below to see how this is configured.

Video Here 

Thanks,

Bret & Colleen