Online Ordering Updates 3-29-21

New Reconciliation Reports

If you haven't found them already, there are two new reconciliation reports in Advanced Settings to help you reconcile both your Payment Processor reports as well as your NCR Store Summary reports. It's important to note that the date selectors at the top of Online Reporting will update all reports. So if you're looking for total monthly data, change the date selectors at the top of the reporting section and "Refresh".

Bunny Cakes

"Custom Bunny Cakes" have been added as an item to link in Advanced Settings. If you are interested in selling Bunny Cakes online, simply link the Custom Bunny Cake item to your "Custom Bunny Cake" item in the drop down list. Be sure to set your price and your tax rate after linking the item. You may need to "Refresh" your item list to see a newly linked product.

Tipping Summary

When you visit the "Online Orders" tab you can now get a daily summary report of tips simply by clicking on the date link. See video here.

Video of Tip Summary

 

Amazon Fire Update

As much as I'd like to say we've found a resolution to the Amazon Fire dropping connection, we haven't. It appears to be a known bug with these tablets. If you're having problems with your Fire, we highly recommend you download the Telegram Messenger app on an Ipad or another device. The notifications will come through automatically if you login to the Telegram app with the same phone number you registered on the Amazon Fire. 

Here are some recent instructions I sent to a store owner this past week...

The first thing you'll want to do is download the Telegram Messenger app. Image shown below. Once it's downloaded, make sure you login to the app with the same phone number you registered with the Amazon Fire. 

After you've logged in to the app, search for [YOUR STORE CHAT GROUP]. Once you've found it click on it and select "Start".

After you have started your chat group, you'll want to make sure the notification settings of the app are enabled. Go to Settings...Notifications and Sounds

Make sure both Message Notifications and Group Notifications are enabled and choose the sound of your liking. Make sure volume of the iPad is up.

You'll also want to make sure your ipad doesn't go to sleep as you won't receive notifications if it goes to sleep. Here's how you keep the iPad from going to sleep.

To keep your iPad from going to sleep, update the Auto-lock setting. To do this, go to your iPad Settings > Display & Brightness > Auto-Lock. Set Auto-Lock to "Never". This will keep your screen awake, but still respect your screen dimming settings.

  

Sales Update for week ending 3/28/21

Cakes represented 26.73% of all online sales. Promote your cakes on Facebook and Instagram with a link to your store.

Avg Ticket was 18.06 online for all stores.

Extras represented closed to 2.79% of total online sales. Compared to .95% in store. Computers upsell better than scoopers.

Online sales represented over 2% of sales for stores who are live. First time we went above 2%!

As always, reach out with any questions or comments.

Thanks,
Bret & Colleen

 

 

Online Ordering Updates - 3/11/2021

 Hello,

We have some updates and some general questions answered below:

1. QR Code on receipt - We've had some stores ask about adding a QR Code to the bottom of their receipt. This is an excellent way to provide the customer with another way to access either your online store or your online menu. This can be done in Back Office. Login and select "Settings...Store Information". Click on "Include QR Code" and add your Website Url. Don't forget to hit "Save".

 2. Fire Tablets - Some stores have said their Fire tablet drops internet randomly. It appears that a restart of your tablet should resolve this issue.

3. Telegram App - The notification you receive on your Fire tablet is from the app called "Telegram". This app can be loaded on any device. If you have other devices that you want to add the notification to, feel free to download the Telegram app on that as well.

4. Processing Online Gift Cards. - Some stores have reached out regarding how to process online gift cards. Here is a link to a YouTube video we created that outlines the process.

Video Here

5. March 14th is "Pi Day". Maybe promote your online store on Facebook, Twitter, or Instagram and mention an Ice Cream Pie would be a great way to celebrate "Pi Day". Also...A "Pi Day" post is available to clone on the social media calendar. Nothing drives traffic to your online store quite like a Facebook post.

In the famous words of Matthew Graham, "Have a scooptastic day".

Bret & Colleen

 

Online Ordering - Updates 3-1-21

Hello,

Some updates regarding the platform:

1. In addition to Apple Pay, we have integrated Google Pay into the Square payment form. Nothing needs to be done on your end. All payments, regardless of type, will appear in your Square account.

2. Banana Splits have a new flow. Instead of assuming the default configuration, we are now giving the customer the ability to "build" their banana split. It defaults to the standard configuration.

3. Ready Made Cakes - You can now build your Ready Made Cakes in Advanced Settings. If you would like to add a Ready Made cake to your inventory that isn't currently available, simply login to Advanced Settings and find the section show below. Choose you Flavor, Filling, and Cake/Crust type and click on "Add".

As always, reach out with questions or concerns.

Bret & Colleen